Don’t see your question here? Please email us at Service@inooknitshoes.com with any question, concern, or service we can assist you with. Our service hours are 9am-8pm EST Monday to Friday and 12pm-5pm EST Saturday and Sunday. Please allow 24 hours for a reply.
Shopping
Step1. Product > Size Quantity > Add to cart
Step2. Checkout
Step3. Membership account sign-up/ Membership sign-in
Step4. Complete shipping information( receipian, phone number, shipping address)
Step5. Delivery method
Step6. Payment options
Step7. Complete order
Step8. Order comfirmed after payment
※Notice※Availability and pricing for items in Bag are not guaranteed until checkout is complete. The products you choose may change over time due to stock limitations.
Payment
Once you place your order, you will be led to PayPal express checkout page, log into your PayPal account to complete your order, if you don’t have a PayPal account, you can choose credit card for check out.
Delivery
FAQs
Please contact customer service to cancel your order. Note that orders cannot be cancelled once being processed.
You can print out the foot measurement paper, measure the length and width of the foot based on different shoe categories; the corresponding size is the matching shoe size.
Shipping rates are calculated based-on your location and your package weight, be sure to follow us on social media for any free shipping events.
Yes, inooknit provides a friendly overseas order service. If you have any concerns about the product, please contact the customer service team within 15 days of receipt.
Returns&Exchanges
．We offer a one-time return service within a 15-Day trial, affected immediately once you receive your order.
．Product returns will be sent back by customers, shipping rates will be credited back into your member account.
．If you have trouble with fit & sizing, please contact our customer service for help.
．To avoid any refund disputes, discounted orders can’t be unbundled and returned.
．Please make sure that the product is new, clean, and tags uncut and the original packaging is restored.
．inooknit guarantees a full replacement service if you receive a defective item.
Step1. Confirm that the item returned is eligible for return( item is new, undamaged, tag uncut and restored in original packaging)
Step2. Go to Member account > Orders > Apply for return or contact customer service
Step3. Product send back by customer
Step4. Returned item under review
Step5. Refund process notice
Step6. Shipping rates credited into member account
Step7. Refund processed
※Reminder※ Should you have any questions please contact inooknit customer service team.